Statutory rights
A product must meet what you can reasonably expect from it under the contract. Statutory consumer rights are not limited by an additional warranty or by information on this website.
Additional warranty
An additional commercial warranty, its duration and conditions have not yet been confirmed. No extra warranty period is therefore promised.
Reporting a problem
Note your order number and describe the problem. Keep photos if possible. If in doubt about safety: stop using the product. Contact details and the procedure for assessment, repair or replacement will be added.
Complaints
The official complaints procedure, response time and any dispute-resolution membership are still to be confirmed. No quality mark or membership is claimed.